Introduction:
At 1 Painting Pros, we are committed to delivering top-quality services while ensuring the privacy and security of our clients’ personal information. As part of our business operations, we may use SMS (text messaging) to communicate important updates, service reminders, promotions, and other information relevant to our customers. This Privacy Policy outlines how we collect, use, and protect your personal data, specifically in relation to SMS communications.

The purpose of this Privacy Policy is to provide transparency about how your information is handled and to assure you that we take all necessary measures to safeguard your privacy. By using our services and agreeing to receive SMS communications, you consent to the practices described in this policy. We encourage you to review this document carefully to understand how we protect your information and respect your rights as a customer.

Types of Information Collected:

We may collect personal information such as your name, phone number, email address, and any other details necessary to provide our SMS services.

How Information is Collected

At 1 Painting Pros, we collect customer information using various methods to ensure a smooth and efficient service experience. These include:

1. Directly from You:
• When you inquire about or schedule services, we collect personal details (name, phone number, service address) via phone, website, or email.
• During account creation or form submission (online or in-person), we may request additional details like email or service preferences.
• SMS communication consent is obtained directly when you sign up for updates, reminders, or promotions.
2. Online Interactions:
• You may voluntarily provide personal information when using our website or online platforms (e.g., booking or contact forms).
• Some data, such as service history or preferences, may be collected automatically through online engagement.
3. SMS Opt-In:
• We collect your phone number and consent for SMS communications via opt-in forms, text confirmations, or verbal consent.
4. Customer Feedback and Surveys:
• Occasionally, we collect feedback via SMS or online surveys to improve services. This information is provided voluntarily.
5. Service Appointments and Transactions:
• Additional details, such as preferred service times, requests, or feedback, are gathered when scheduling or completing service appointments.

Purpose of Data Collection

At 1 Painting Pros, we collect customer information to provide exceptional service and ensure effective communication. The key purposes for collecting your personal information, particularly for SMS communications, include:

1. Service Scheduling and Updates:
   We use your contact details to confirm appointments, send reminders, and notify you of any changes or delays.
2. Personalized Communication:
   Your name and service history allow us to personalize messages and deliver relevant service updates.
3. Service-Related Notifications:
   We provide important updates about ongoing services, maintenance schedules, or service-related issues via SMS.
4. Promotional Offers and Discounts:
   If opted in, we may send SMS notifications about promotions, seasonal discounts, or new services.
5. Feedback and Service Improvement:
   We may request feedback to enhance our services and improve customer satisfaction.
6. Customer Support:
   Your information allows us to provide prompt and accurate support for any issues or concerns.
7. Legal and Regulatory Compliance:
   We may collect data to comply with legal requirements, such as record-keeping or consent management.

Data Security Measures:

We implement industry-standard security measures, including encryption and secure storage, to protect your data from unauthorized access or misuse.

Data Sharing:

We do not share your personal data with third parties except as necessary to provide our SMS services or comply with legal obligations.

User Rights:

You have the right to access, update, or request deletion of your personal information at any time.

Contact Information:

If you have any questions or concerns about your privacy, please contact us at info@1paintingpros.com or at 470-945-3535.

SMS Consent:

Your phone number and SMS consent are used solely for the purpose of providing our SMS services. We do not share this information with third parties or affiliates.